Privacy Policy | APEX Caster – Bharat Industrial Corporation Pvt. Ltd.

This Privacy Policy explains how Bharat Industrial Corporation Pvt. Ltd. ("APEX", "we", "us") handles personal data collected through web.apex.ooo, our AI enquiry assistant, WhatsApp, phone and email. It is published under the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

1. Data we collect

• Data you give us: name, mobile number, email, company, city, product requirement, quantity and messages you type in enquiry forms or the AI assistant.
• Usage data: pages visited, referring website, device and browser type, approximate time of visit, search terms used on our site and clicks on call / WhatsApp buttons. We store a one-way hashed (anonymised) form of your IP address, not the IP address itself.
• Cookies: see our Cookie Policy.

We do not collect passwords, payment card details, bank details, biometric or health data through this website.

2. Why we use it (purpose)

• To respond to your enquiry, prepare quotations and contact you by call, WhatsApp or email.
• To understand which products visitors look for, improve our website, product range and AI assistant.
• To keep records of enquiries for business, tax and legal purposes.
• To prevent spam, fraud and misuse of the website.

3. Consent

By submitting an enquiry form or sharing your details with the AI assistant, you consent to us processing your data for the purposes above. You may withdraw consent at any time by writing to the Grievance Officer; this will not affect processing already carried out.

4. Sharing

We do not sell or rent your personal data. Data is shared only with our own sales team and branches, our hosting and email service providers (bound by confidentiality), and government authorities where required by law.

5. Retention

Enquiry data is kept for as long as needed to serve you and for up to 3 years after the last interaction (longer if required by law). Analytics data is kept in aggregated form.

6. Security

We use HTTPS encryption, access-controlled admin accounts with hashed passwords, role-based access for our team, and regular backups.

7. Your rights

Under the DPDP Act you may request access to, correction, completion or erasure of your personal data, nominate another person to exercise your rights, and raise a grievance. Write to the Grievance Officer below. If unresolved, you may approach the Data Protection Board of India.

8. Children

This website is meant for businesses and adults. We do not knowingly collect data of children under 18.

9. Grievance Officer

Grievance Officer, Bharat Industrial Corporation Pvt. Ltd.
Email: sales@bic99.in · Phone: 8882244412
We acknowledge complaints within 24 hours and resolve them within 15 days.

10. Changes

We may update this policy; the latest version will always be on this page.