Returns, Replacement & Warranty Policy | APEX Caster – Bharat Industrial Corporation Pvt. Ltd.

Manufacturing defects

If a product has a manufacturing defect, tell us within 7 days of delivery with photos / video and the invoice number. After inspection we will repair or replace the defective item free of charge.

Warranty

APEX products carry a warranty against manufacturing defects in material and workmanship for the period mentioned in the quotation or invoice. The warranty does not cover normal wear of wheel treads, damage from overloading, misuse, chemicals or heat beyond the rated range, accidents, or unauthorised modification.

Returns of non-defective goods

Standard stock items may be returned only with our prior written approval, unused and in original packing, within 7 days of delivery. Freight both ways and a restocking charge may apply. Custom-made and made-to-drawing items are not returnable.

Refunds

Approved refunds are made by bank transfer to the paying account within 10 working days of receiving and inspecting the returned goods, or adjusted against future orders, as agreed.

Bharat Industrial Corporation Pvt. Ltd.
Gali No. 1, Ravi Nagar, Basai Road, Near Drona Public School, Gurgaon, Haryana 122001
Email: sales@bic99.in · Phone: 88822 44412